Privacy Policy

Genesis Healthcare and affiliated medical tourism websites are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information Collection:

- We collect personal information such as name, contact details, medical history, and payment information when you book services.
- We may also collect non-personal data such as IP addresses, browser types, and website usage analytics.

Use of Information:

- Personal data is used to facilitate medical consultations, treatment bookings, and customer support.
- We do not sell or rent personal information to third parties.
- Data may be shared with healthcare providers, insurers, and third-party service providers as required to facilitate medical services.

Data Security:

- We employ industry-standard encryption and security measures to protect your data.
- Access to personal information is restricted to authorized personnel only.

Cookies and Tracking:

- Our website uses cookies to enhance user experience and analyze site traffic.
- Users can manage cookie preferences through their browser settings.

Terms and Conditions

By using the Genesis Healthcare and Medical Tourism website, you agree to comply with the following terms:

Website Usage:

- The content provided is for informational purposes only and should not be considered medical advice.
- Users are responsible for ensuring the accuracy of the personal information they provide.
- Unauthorized use of the website may result in legal action.

Service Agreement:

- Medical services are subject to the availability of healthcare providers.
- The website reserves the right to modify service offerings without prior notice.
- Users must adhere to all applicable laws and regulations.

Shipping Policy

For medical supplies and products ordered through our platform:

Shipping Methods:

- Standard and expedited shipping options are available.
- International shipping is subject to customs regulations.

Delivery Timeframes:

- Orders are typically processed within 2-5 business days.
- Estimated delivery dates are provided at checkout but are subject to change due to unforeseen circumstances.

Shipping Costs:

- Shipping fees vary based on location, product weight, and delivery speed.
- Customers are responsible for any customs duties and taxes.

Refund and Exchange Policy

We strive for customer satisfaction and offer the following policies for refunds and exchanges:

Eligibility for Refunds:

- Refunds are available within 14 days of purchase for unused products.
- Medical services may be eligible for a partial refund depending on service completion status.

Exchange Policy:

- Defective or damaged products may be exchanged within 30 days.
- Exchanges are subject to product availability.

Refund Processing:

- Approved refunds are processed within 7-10 business days.
- Refunds are issued to the original payment method.

For further assistance, please contact our customer support team at [contact information].